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Randstad Inhouse
,
Leeds, West Yorkshire
Customer Service Representative
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Contract Type: Contract |
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Salary: £11.3 per hour |
Overview
Do you want to work at a great company in Leeds that includes fantastic benefits? If you do, this could be the job for you Benefits Bring your own ideas and shape the department Potential of Overtime (no guarantee) up to 8% Bonus (Performance based) Private Healthcare provided by Bupa Defined Benefits Pension Scheme - career average earnings Life Assurance - 3 times annual salary Health Cash back plan Dental Plan Income Protection Plan Buy and sell of holidays Share scheme Discounted contact lens Onsite Gym for employee use Discounted onsite product Shop Career Development Opportunities Pay & Hours Salary £11.30 per hour 37 HOURS per week, Monday to Friday Hours: 08:00AM - 18:00PM, hours flexible between these times Responsibilities Manage telephone enquiries through to a satisfactory resolution Through this log all interactions in Salesforce CRM with a Right First-Time mindset Process customer orders with accuracy, and following correct procedures Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channel Establish and promote customer relationship building and share the voice of the customer feedback Drives first time resolution Responsible for driving root-cause analysis and action plans using available reporting tools. Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channels Assist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements: The below are skills and competencies required in this role. Excellent communication skills, both verbal and written Proven ability to establish and grow customer relationships over the telephone A self-motivated, committed team player that takes initiative/ownership Ability to develop close relationships with customers, suppliers, colleagues and senior stakeholders Strong decision-making ability and ability to give clear directions Good understanding of departmental objectives and how they fit into the end to end supply chain Knowledge of Excel; familiarity with business intelligence tools Analytical skills and strong organizational abilities Attention to detail Problem-solving aptitude The below are Education and experience required for this role. Educated to A level standard and or NVQ level 3 Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set. Proficient in Microsoft Packages Positively support LEAN, 6S, process excellence/improvements. Customer-focused & goal orientated Takes personal responsibility for decisions and delivering results Ensure compliance with the Company's product complaint process. Willingness to travel, and attend meetings as required. This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role. It is essential that you provide 2 years of work and character references to cover any gaps in employment. We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.