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The Recruiter Specialists
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Chelmsford, Essex
Claims Handler - Chelmsford
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Job Type: Full-time |
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Overview
The main focus of this role is to proactively manage a mixed portfolio of claims ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential. The roles would suit experienced Commercial Claims Handlers looking for a new challenge as well as claims handlers from a Paralegal, Loss Adjusting or Personal lines background looking for a more focused "commercial" opportunity to develop their skills further. Key Responsibilities Proactive Management of an allocated case-load. Ensure all Client requests and queries are dealt with promptly and accurately. To gather all relevant claims information & documentation. Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments. To action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s. Effective communication with all key stakeholders. Build and manage effective internal and external relationships with all involved parties. Proactive diary task management. Ensure all files are maintained and data capture accurate and up to date. Produce claims reports as required. To ensure all regulatory process requirements are adhered to. Process DA claims in accordance with scheme requirements. Ensure claims are accurately reserved. Skills & Experience Demonstrable claims handling experience Effective communication & negotiation skills. Insurance industry experience Understanding of insurance products. Ability to influence and build relationships. Ability to prioritise and organise own workload. Cert CII or progress towards - preferred Salary will be dependant on skills and experience. Personal development and study support. There are two positions open at this time Please submit your CV for consideration or contact Su Partridge for further information. The Recruiter Insurance Specialists is acting as a Recruitment Agency