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Arc IT Recruitment
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Norwich, Norfolk
Service Desk Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Service Desk Manager An experienced Service Desk Manager is required to join an impressive organization of note. You will have experience mentoring / managing a small IT service desk providing 1st & 2nd line remote support to a sizable company with multiple sites. Responsibilities will include: - Ticket management & escalation - KPI & SLA management - Performance reporting - Team training & mentoring - 3rd party management and stakeholder management This is an opportunity to join a growing team where you be working within an innovative and exciting environment. ARC IT are managing this opportunity on an exclusive basis so please forward your CV now for consideration. Service Desk Manager - Norwich, East Anglia - Up to £35k