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Marmion Recruitment
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Sheffield, South Yorkshire
Software Support Analyst
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Salary: £18,000 per annum + Benefits |
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Overview
Software Support Analyst · £18,000 pa · Based in Sheffield · Benefits OUR CLIENT Our client is a market leader in its area of expertise, providing innovative/solution driven software to some of the biggest names in a highly regulated industry sector. This is a company that has fully embraced changes and has in fact led the way in terms of developing technological advances which now support those who operate within this sector. As a result, our client is one of the most respected and fastest growing companies in their field. Due to their continued growth, we have been asked to identify an individual who will be offered the chance to create a career in this exciting field they already have a passion for. THE OPPORTUNITY We are searching for someone who has solid problem-solving abilities to join our client’s product support team. As you will be the first line of support, the ability to communicate well in all formats is key, as you will be delivering reliable and effective solutions to their clients over the phone, via email or live webchat. You will be someone who understands operating and database systems and as you will own all resolutions (only escalating where necessary), you will have a natural aptitude when it comes to identifying problems. Our client would like all new starters to really understand their business and its customers as they have a commitment to the delivery of exceptional customer experience. Your key responsibilities will include: · Assisting customers with the resolution of any technical issues via telephone, email and live web chat within a reasonable response time · Logging of all communications and customer support cases via an internal CRM system · Assisting with customer adoption and education - advising on product functionality · Passing any customer feedback onto the development team · Product testing against specification · Assisting with internal and external projects · Data preparation and verification for importing/exporting between systems SKILLS AND REQUIREMENTS · Strong knowledge of IT literacy · A computing/technical degree would be desirable · An understanding of Microsoft SQL Server · Customer support for software/hardware would be desirable · The ability to deal with stakeholders at all levels is extremely important · A sound understanding of various operating systems and browsers, including troubleshooting skills · The ability to prioritise own workload, and to multitask effectively This is an exciting opportunity for the right individual to join a company with a clear plan for the future. Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share. If you feel you are suitable, please apply today or if you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: www.marmionrecruitment.co.uk. This job was originally posted as www.totaljobs.com/job/89709171