Network Coordinator

Red Rock Partnership ,
Newcastle upon Tyne, Tyne and Wear
More Details
Salary: From £21,000 to £26,000 per annum

Overview

Red Rock Partnership are delighted to be working in partnership with their prestigious Client who are looking for a dedicated Network Manager to join their Operations Team in Newcastle. About the role: This role will be responsible for managing the networks of our Clients commercial partners and ensuring they perform brilliantly by contacting customers, booking in jobs and delivering outstanding service Responsibilities: • Calling customers once a job has been quoted on, to manage the booking through to completion. • Utilising the message centre to answer queries from customers. • Regular communication with garages to proactively understand availability. • Building and maintaining relationships with customers through telephone and online communications to ensure customer satisfaction and excellence. • Manage workload coming through the platform. • Dealing with a high volume of inbound & outbound calls and emails. • Keep on top of job bookings and track customer journey. • Regularly talk to commercial reps about garage performance, customer journeys and market trends. • Proactively hitting personal and team targets to ensure that customer and garage needs and business objectives are met. • Making recommendations to improve quality and customer care standards within the business. • Support and assist team members and line manager, in order to contribute to the group’s effectiveness and team spirit. • Continually develop own knowledge and skills to meet both individual and team objectives. Working hours: 9.00 – 17.30, Monday – Friday About you: • Previous experience of customer service is essential • Good organisational skills is essential • Technical experience in automotive parts is highly desirable but no essential • Reliable and hardworking • Excellent team player Key skills required: • Experience in a customer service role to include telephony and written customer communication. • Experience of using an online booking platform or workflow system would be advantageous although training provided. • Good at building key relationships with both customers and corporate partners. • Experience in objection handling and dealing with difficult customers. • Basic Microsoft Office knowledge/experience and CRM systems • Good attention to detail and organisational skills. Red Rock Partnership Ltd are working as a recruiting partner to handle all recruitment activity. By applying for this vacancy you are consenting to Red Rock Partnership contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations). Our privacy policy can be found on Red Rock Partnership Ltd website. Due to the volume of applications unfortunately we are unable to provide individual feedback. If you have not heard from us within 10 working days, please assume that your application has not been successful on this occasion. Thank you for your interest. By applying for this role you are allowing us to forward your details to a third party. This job was originally posted as www.totaljobs.com/job/89703167

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