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CPI SELECTION
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Crawley, West Sussex
Account Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
The scope for the Account Manager will be to inherit some warm accounts and to build strong, lasting relationships and grow the business within these companies. You will be working under the guidance of the Senior Account Manager who has previously been working with these clients. You will be responsible for delivering ongoing exceptional levels of service to clients as well as identifying opportunities for our client to expand its offerings to companies. Main Duties and Responsibilities: Relationship building – regular contact with various managers and HR contacts, including face-to-face meetings as well as calls Vacancy briefings - running through the details of roles with hiring managers to ensure that we understand in full the job description and requirements Working collaboratively with our internal Delivery Manager and the overall Delivery team - distributing new requirements and fully briefing the team so that they can be worked effectively Candidate management - speaking to candidates before and after their interviews to check that they have everything they need and are prepared for the interview process Client administration - processing and submitting CVs to clients, uploading candidates onto portals, providing regular reporting upon request including PSL reviews and tenders Client management – confident, consultative approach to manage expectations, provide updates and chase feedback at all points of the process Client forecasting – maintaining a thorough understanding of pipeline of vacancies, projects and recruitment plans Deputising for the Senior Account Manager in case of absence – professionally dealing with requests and issues Skillset and Experience Required: Account Management experience - Ideally 1-2 years’ experience in any sector (Recruitment ideally) Experience of managing existing clients with an exceptional level of professional customer service Experience of growing accounts through identifying new business opportunities Excellent communication skills both written and verbal Good level PC literacy – MS Office Experience of working to KPIs and financial targets ideally Easily locatable from; Crawley, Horsham, Tonbridge, Royal Tunbridge Wells, Copthorne, East Grinstead and Letherhead