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Fortis Recruitment Solutions
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Wokingham, Berkshire
Customer Service
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Contract Type: Contract |
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Overview
TEMPORARY POSITION - MUST BE AVAILABLE IMMEDIATELY - STARTING ASAP We are seeking a Customer Service Representative on a temporary basis to help our client implement their new ERP System. DUTIES Providing support to the customer service team with implementation of new ERP Systems Receiving sales calls and dealing with customer enquiries via phone and e-mail Processing orders on a day to day basis Quotation of standard / modified products and assisting the Technical department with setting up part codes and entering quotes into the ERP system. Ensure all quotes are followed up, chase for feedback, and update ERP system with feedback and forward feedback to the relevant departments / sales engineers. EXPERIENCE Experience in working with an ERP system essential, specific ERP training will be given Able to communicate effectively verbally and in writing, with an excellent telephone manner Computer literate Previous experience working within a Manufacturing / Engineering environment. (Would be beneficial) Dealing with customer complaints/return requests. HOURS / DURATION OF CONTRACT Hours of work are (alternate weeks) 08.30 - 17.00 / 09.00 - 17.30 covering a total of 40 hours per week. 8 - 12 Weeks PLEASE ONLY APPLY IF YOU ARE AVAILABLE TO START IMMEDIATELY In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website - Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)