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Search Consultancy
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Glasgow, City of Glasgow
Broker Support Executive
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
French or German Speaking Broker Support Executive Up To 22k Per Annum With Guaranteed 30% Bonus And Uncapped We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities. The Position: Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end to end broker service process for our CGHO intermediaries. Main Duties/Responsibilities: Provide the highest levels of broker service, striving for first contact resolution, responding within given timelines. Monitor central team inbox and report on work levels and control work flow Monitor turnaround times to ensure all workload are settled within set timelines Respond within the time commitment given to enquiries regarding broker enquiries and perform necessary action as required, Build relationships with internal departments to ensure all resources are utilized to the benefit of the broker Identify potential process improvements and make recommendations to Team Leader Actively support other team members and provide resource to enable all team goals to be achieved. Experience Required: A minimum of 12 months experience in medical administration or customer service focused organization. Experience of working in a Contact Centre environment. Ability to meet/exceed targets and manage multiple priorities. Proficient in Microsoft Office applications. B2B experience preferred but not necessary Skills: Must possess excellent attention to detail, with a high level of accuracy. Strong interpersonal skills with good verbal and written communication to internal and external clients. Strong customer focus with ability to identify and solve problems. Ability to work under own initiative and proactive in recommending and implementing process improvements. Ability to organise, prioritise and manage workflow to meet individual and team requirements Ability to quickly identify customer needs and exercise judgment in a professional and confident manner. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.