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TipTop IT
,
London, Greater London
Senior 2nd Line Service Desk Analyst
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Who are we? We are an MSP based in Mayfair focusing on expanding and scaling for the next 24 months. We believe in equality and mutual respect, one of our targets is to train and invest in our staff to create a solid leadership and senior engineer teams for tomorrow The role and responsibilities: - Provide 2nd line support and serve as a point of escalation for junior engineers - Welling to do 1st line support when needed or short-staffed - Mentor Junior Engineers - Have an outstanding level of professional communication and time management - Maintaining and creating documentations - Ability to work with ITIL adopted processes e.g. Request for Change and Problem Management Essential Skills: - Excellent Ticket management - Field Engineer experience - Virtualisation technologies and solutions - Windows Server 2012/2016 - Windows 7/8/10 - MAC - Office 365 Administration - Exchange 2010/2013/2016 - Networking: LAN, VPN, vLAN, WAN, VoIP, Firewalls and switches - Group Policy Deployments - AD, DNS, DHCP, IPAM - Troubleshooting using Command Lines and built-in tools - Telephony and VoIP systems - Microsoft Office Suites - Storage solutions: OneDrive, Egnyte and Sharefile Preferable Skills: - PowerShell and Python scripting - Azure/ AWS - Hyper V - VMware Exsi - Certifications renewals and management - Mimecast - Sophos - Ubiquity - Cisco Meraki - SQL - WordPress/ Plesk Preferred Qualifications : - MCSA in Microsoft Windows Server - Mimecast Gateway Technical Specialist - CompTIA A, N or/ and Sec - ITIL Foundation What are we offering: - Up to £33,000 per annum, with salary reviews depending on performance - Vitality Health Care & Rewards - Discounts platform to access 3000 discounts - Comprehensive Therapy and Counselling - Role Specific Training and Development - Mobile Allowance And many others…….