European O2C Process Lead & UK Credit Control Manager

Successful O2C Process Lead & UK Credit Control Manager will be owner of the European end to end O2C process strategy, design, policy & delivery. Role requires close interaction with branches in Europe & UK office stakeholders. Main Responsibilities: O2C Process Lead: Monitoring and controlling the end-to-end process of the O2C work-stream on a Pan European basis Establishing and tracking quality monitoring Reporting on the efficiency and effectiveness of the processes comparing to targets, SLA and KPI's Work closely with stakeholders to ensure that SLA's and KPI's are appropriate and reviewed regularly Performing external and internal benchmarking Monitoring customer and user satisfaction Coordinating the standardisation of systems, processes, policies, controls and reporting Identifying new business requirements and impact of business projects on O2C processes Identifying, planning, developing and implementing process improvements using best in practise and bench marking metrics Plan and co-ordinate the process improvement initiatives to ensure their execution and implementation, developing a roll-out plan with all stakeholders Engage with key European stake holders to promote additional SSC scope and build on previous successes and shared best practice to secure buy ins UK Credit Control Manager: Ensuring consistently efficient and appropriate credit control and management controls Monthly credit control reporting, ensuring the risk of bad debt is minimised and the age debt and days sales outstanding KPI's are maintained at optimum Head monthly Credit Committee review meetings ensuring bad debt trends are understood and well managed, query resolution trends are improved Achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes Management of more difficult accounts where a hands-on approach is required and be available to deal with calls and correspondence escalated by the Collection staff Working with the business to set criteria, credit limits for customers and agree payment terms Reviewing sales ledger processes to ensure process and control optimisation Contact for external auditors Managing internal stakeholders to ensure they are updated on credit control issues Must be confident in all forms of communication both internally and externally and responsible for managing the pre legal and working with external legal partners Review and negotiate trade credit insurance cover ensuring adherence to terms and support potential successful claims Qualifications, skills and experience required: A Credit Management related qualification e.g. ICM accredited or equivalent experience to a comparable level Solid experience in a Credit Control role in a large sales ledger and international environment Significant skills and previous experience of credit control, credit management and associated credit management related skills Knowledge of international payment methods, securities and trade credit insurance Experience of working in a Head Office, multi-cultural environment Experience of working with key stakeholder in designing the process change Ability to motivate remote teams to help drive change Extensive forward planning ability and be able to organise a team of people Proved Project Management skills If you're interested apply now Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.