Technical Support Advisor

Our client who are a leading producer of Aluminium systems i.e Curtain Walling, Windows & Doors are looking to recruit a Technical Support Advisor based at their offices in the Manchester region. Technical Support Advisor – Job Specification Outline Technical Support Advisor needed to assist day-to-day general technical support/solutions for, but not limited to, our fabricators/installers, estimating department and sales team. The Role Understand and advise upon system manuals for curtain walling, windows and doors. Assist up the front end with architects/specifiers/sales team to choose the correct products on their projects. Attend meetings to discuss requirements as above and decide upon the most relevant and competitive system for project Use system manuals to find answers for Customer, if the issue cannot be solved escalate to Head Office for support. Working within a Technical team to handle customer requests via e-mail or telephone. Handle complex or difficult customer issues to achieve prompt resolution Responsible for the management/co-ordination of all assigned issues throughout the support and remediation lifecycle including providing the Customer with timely and accurate updates. Providing customers with product usage advice and guidance. The Person Ideally from a systems house background, with a similar role. The successful candidate must have some knowledge of curtain walling, windows & doors and knowledge of Logikal software is preferable. Excellent written and verbal communication Attention to detail Time Management Planning and organisational skills Good computer and database skills This would suit a candidate that has been involved in a technical support or similar role dealing and assisting customers/Architects and Aluminium Fabricators. This is an excellent opportunity to join an expanding company that can offer a career path. Salaries are dependent upon level of relevant experience. In the region of up to £28k. This job was originally posted as www.totaljobs.com/job/89396794