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Technology1
,
London, Greater London
Service Desk Analyst
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Service Desk Analyst Salary: £18,000 - £30,000 Location: Hendon Must be Eligible for SC or DV Clearance or have current clearance. I'm currently working with a leading global security aerospace and Defence Technology Company who are looking to grow their Service Desk team. Do you have experience with supporting Linux and Windows Operating Systems? Are you currently working in a busy IT Service Desk environment? Do you have excellent communication skills coupled with solid IT troubleshooting skills? The Service Desk Analyst will be based in Hendon and this position operates on a shift basis and includes providing systems administration support to the Service Desk facility and ensuring that all users of the Service Desk facility receive a friendly, helpful, and efficient response and continual updates, until incidents are satisfactorily closed. At present the team is taking up to 120 calls per day shift. The role is shift based, 4 day shifts 07:30 to 20:00 hours, 4 days off, then 4 late shifts 13:00 to 01:30 hours 18% shift allowance for lates Responsibilities; You will be required to keep the IDENT1 system operational by; performing system administration tasks as defined by the Operating Procedures routinely monitoring the system using the software and hardware tools provided responding appropriately to errors or faults as notified Maintaining information regarding IDENT1 system activities so as to be able to respond to enquiries. In addition to this you will resolve fault calls by; providing assistance and initial information to callers identifying and resolving common problems documenting solutions adhering escalation/elevation processes and procedures timely and accurate inputting of data into the call logging system Ensuring that Incidents and Service Requests requiring further help are escalated You will have experience in supporting the following; Unix Linux Microsoft Windows Oracle databases SQL Netbackup