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Spring Technology
,
London, Greater London
Service Designer
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Salary: £30000 - £35000 per annum |
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Overview
Service Designer London £30,000 - £35,000 perm benefits This is a fantastic opportunity for a Service Designer to join a global leading organisation to be responsible for the engagement, review, analysis, translation and creation of all new Sales requirements. The Service Designer will have to have strong client engagement skills alongside excellent solution writing skills. Responsibilities Manage the workflow between Sales opportunity and Client award. Identifying and grading risks presented by the client. Undertaking workshops with the client to tease out challenges and pain points in the client's organisation and crafting a solution based on People, Process and Technology to deliver a resolution. Attend regular service reviews with client and internal stakeholders Build and maintain relationships with internal stakeholders in Legal and Finance. Be able to review contracts, specifically services jargon Manage the bid process and where appropriate draft solutions from cradle to grave. Conduct analysis to identify improvements and drive incremental business opportunities. Provide oversight to contract negotiations and input to delivery of contracts. Act as a delivery subject matter expert to support the provision of new business. Skills Experience in an operational IT delivery team role Experience working in a multi supplier delivery environment. Awareness of secure environments Experience in delivery of services in an outsourced based environment. Ideally have worked in Infrastructure, Data Centre, Application and/or Project Management function. Strong verbal and written communication skills. Ability to foster strong relationships with senior stakeholders to CxO level. Professional, innovative and assertive; with the ability to be both pragmatic, creative and strategic in thought process. Ability to digest complex information and relay this to other stakeholders in an easy to understand format. Vendor Management capability ITIL v3 Foundation PRINCE2 Intermediate Experience of working for a strategic partner, solution integration or services business. Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement