Inside Support Engineer

Our client is seeking an Inside Support Engineer to join their team in Theale, Reading. The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team. You will be responsible for working collaboratively with the outside sales team as a technical advisor and product advocate. The Inside Sales Engineer must be able to identify and provide reliable solutions for commercial and technical issues to assure complete customer satisfaction. Primary Responsibilities: • Assist outside sales team in executing and achieving their territory and market business plans • Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc. • Extensive interaction with customers, partners and team via phone and email • Occasional travel as needed with outside Sales Team to support presentation and trade show activities • Maintain high level of product knowledge and application • Listen, understand and convey customer requirements • Resolve customer issues working closely with headquarters to triage and monitor customer technical issues • Maintain professional business relationships with target or assigned accounts • Provide status of ongoing projects and future projects • Identify and communicate customer's needs and sales opportunities to help future growth Qualifications Required: • Proficient in Microsoft Office • Working knowledge of Linux • Customer Service or Sales Support experience. • Proficiency with CRM/Database tools • Knowledge of working with and supporting various Microsoft operating systems. (Server 2008/2012/2016, windows 7/10/10 IOT) • Working knowledge of building test servers with basic understanding of network protocols and DHCP and DNS setup. • Virtualisation protocol Administration knowledge e.g. Citrix/VMWare/Microsoft RDS. • Ability to replicate customer issues and logically work towards a solution. • Experience working with thin clients would be beneficial. • Remote deployment knowledge would also be beneficial. Index Recruitment is acting as an Employment Agency in relation to this vacancy. Would suit someone who is looking for Technical Support, Helpdesk, IT Support, Internal IT Sales, Technical Advisor "Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".