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Star Employment Services
,
Dudley, West Midlands
Compliance Officer
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Salary: £19500 - £21350 per annum |
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Overview
We are currently recruiting for Dudley Citizens Advise for a Technical and Quality Supervisor (TQS) to join their existing team of three TQS's responsible for supporting all paid staff and volunteers in delivering high quality information and advice to residents across Dudley Borough. The workforce to be supported comprises of Information Hub Facilitators, Contact Centre Assessors, Universal Credit Advisers, Generalist Advisers and Case Workers. This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to the highest standards. In addition, they will support the Service delivery managers and Advice services managers in the day to day smooth running of our services. This is a temporary position until March 2021 with a view to being made permanent following the outcome of a current business development opportunity becoming a permanent role from April 2021 Requirements: An in-depth knowledge and background in the advice sector Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers Hours: 30 hours per week Salary: £19,589 - £21,384 - dependent on hours and experience This job was originally posted as www.totaljobs.com/job/89898923