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iRecruit Partners Ltd
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Wokingham, Berkshire
Account Support Executive
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Job Type: Full-time |
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Salary: £23,000 per annum |
Overview
iRecruit Specialist are recruiting for a Customer Software Support Executive to join the team in Wokingham. You will be answering 1st line customer support telephone calls and emails, providing exceptional customer care. Main responsibilities: Respond swiftly to inbound customer telephone calls, where the nature could be either technical or accountancy related ensuring customer support meet agreed SLA’s Respond to assigned support tickets via email and telephone Keep up to date with all product knowledge (Tax & Accountancy) Assist existing and prospective customers with general sales enquiries, taking payments where necessary Enhance and maintain support materials as directed (FAQ’s, user guides and knowledge base) Ensure that you are sharing your knowledge and working collaboratively with colleagues to ensure the best customer experience possible is delivered. Identify areas we can improve on, whether customer facing or internal processes. Key Skills: Confident, calm and concise telephone manner Clear communication both written and spoken Analytical and organised approach to problem solving Ability to interact positively with customers at all levels Works well under pressure Personal Responsibility and Achievement Orientation Previous expereince of working within an accounts function