Repairs Planner / Scheduler - Social Housing

Repairs Planner / Scheduler – Social Housing (Perm) Location: Basildon Salary: £21-23K Hours: 9:00am – 5:00pm (1 hour lunch) I currently have an exciting opportunity for a repairs planner / scheduler to join a leading maintenance contractor based in Basildon. The position for the repair’s planner requires someone with good customer service skills and good organisational skills. On a day to day basis you will receive calls from tenants within social housing properties, as well as the client, regarding repairs their properties. Benefits: 23 days holiday plus bank holidays, Accident Cover - B&CE Scheme, Life Assurance – B&CE Scheme, Career progression with our Training and Development programme, Company Uniform, Cycle to Work Scheme, Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc., Eye Care Vouchers, Share Save schemes, 1 Professional Subscription per annum, Paid voluntary work Main Responsibilities/Duties Include: Raising repairs Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources Manage operative diaries Follow up with operatives and manage allocation of workload To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair. Ensure that all repair activity information is fully entered onto system in a timely and accurate manner To assist with arranging pre and post inspections for the Supervisors and record To provide administrative support for the service as required Ability to manage customer service complaints and resolve to a satisfactory resolution. To carry out any other reasonable duties as may be required by the business. To promote good working relationships with your colleagues and the company’s clients and suppliers Required Experience & Knowledge: At least 6 months experience as a repairs planner / scheduler Social Housing experience Competent in MS Office Customer Service focus Ability to work on own initiative and as a team member Excellent verbal and written communication skills Organised and efficient administration skills This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity, flexible working and that talented people are key to our success. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.