Technical support analyst

Jisc ,
Bristol, Bristol
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

Salary: from £25,000 per annum when working full time (35 hours a week) Contract: Permanent Location: Cheltenham or Bristol We're looking for amazing people to help us drive a digital revolution for the benefit of society. About you We know that sometimes people can be put off applying for a job if they think they can't tick every box. But we realise the 'perfect candidate' doesn't exist. If you're excited about working for us and can do most of what we are looking for, go ahead and apply. You could be exactly what we need We're ideally looking for someone with: Previous experience working in a service desk environment, providing focused technical and user support services An IT related degree or equivalent technical experience Great customer service and communication skills, a high level of attention to detail and proactive approach. About the role As our technical Support Analyst, you will be responsible for providing dedicated technical support, around all things regarding the delivery of Data Analytics products and services including the Online survey service. You'll need to develop and maintain good working relationships with customers, promoting the services, keeping service documentation up to date, encouraging user feedback and working with the development teams to grow and enhance the service. You'll will be responsible for handling technical and data-related queries directly from customers, and other areas of Data Analytics - conducting detailed, in-depth and careful investigation of issues. About us We want a world where people learn, discover and thrive through access to technology. No matter who they are or where they live. We're a social enterprise, so every penny we create is reinvested in our core purpose. We're a place where people make a difference to our members, feel valued and have fun. Our values are our guiding principles. They define how we work and help us to do what we do so well. Our values are pride, passion, pace, trust, and teamwork. Why work at Jisc We want to make sure our people have the flexibility they need to balance their personal lives and do well at work. So, we focus on outputs rather than presenteeism and are open to a whole range of ways of working including flexible hours and working from home. We're always learning and developing. All our people have access to a huge variety of learning resources to help them achieve this. Our benefits are great too: We offer 25 days holiday (plus bank holidays and 3 days Christmas closure) You have the option to join the generous USS pension scheme We provide discounts on IT equipment, a cycle to work scheme and season ticket loans We also offer generous parental leave arrangements, career breaks and volunteer leave Location This role will be based in Cheltenham or Bristol. Connecting with each other is a doddle, thanks to our technology, but getting face to face is something we value and find time for when we can, so you may need to travel on occasion. Our main offices are in Bristol, Harwell, London and Manchester. Other stuff you need to know At Jisc we celebrate diversity and know that it's critical for our success. We work hard to make sure were inclusive. So, if you are great at what you do and share our values, we want to hear from you. If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help. We review CV's as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role. No agencies please

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