Production Support Specialist

We’re a fast moving technology business undergoing rapid growth and are one of the leading providers of employee benefits solutions to employers. To help us on our quest to deliver and be the best we need the most brilliant people out there on board… and that’s where you come in. Fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique? We’d like to hear from you. We’re currently recruiting for people just like you to come and join our team as a Production Support Specialist Do you possess superhuman organisational and communication skills? Can you prioritise and complete instrumental tasks at the speed of light? Can you motivate others around you? Are you reliable and competent? Do you have a true passion to drive Benefex forward and deliver results? Are you a real problem solver, who thrives on finding solutions? Well, you’re in luck We are looking for Production Support Specialists to join our Production Support team. In this role you will be working in tandem with our business stakeholders, the Production Support Team, Technical Consulting, Developers, Consulting, and Employee Support Centre team, to name a few It’s an amazing opportunity for the super sleuths among you to showcase your problem-solving and investigatory skills A typical day will involve triaging tickets to ensure they have the correct information and are allocated to the right team to ensure we can action them as quickly as possible. You will also be assisting with queries, and carrying out support fixes for our clients who are in Production. Main duties: The Production Support Specialist will: Triage tickets to ensure the correct information is recorded, and pass to the relevant team. Ensure tickets are up-to-date, and support ticket to resolution. Working as a team to meet SLA’s Providing excellent customer service to clients and their employee Problem solve, and investigate queries. Support multiple tickets simultaneously. Make quick fixes and carry out testing Run ad-hoc reports as required. Maintain confidentiality within all aspects of the job role. Administrative and ad-hoc activities as required. Skills that would be super useful: Strong numeric skills Attention to detail Logical thinking Strong communication skills Ability to work under pressure Multi-tasking / time-management Strong analytical skills Microsoft Excel - basic Coding experience (C# ideal) SQL Rewards for you Benefits including 25 days holiday (plus your birthday off) Healthcare, income protection, life assurance and access to our own award-winning online benefits scheme Great team and innovative office environment Interested? Please let us have your details. Start as you mean to go on, though: don’t just bore us with a bog standard CV and dreary cover letter which you’ve used 100 times before for every other vacancy out there. We like people who are creative and challenge the norm, so reflect that in how you apply to come and work for us. A CV is useful, there’s no denying that, but make your application stand out from the crowd and do something different. We like different.