Compliance and Complaints Assistant

Job Title: Compliance and Complaints Assistant Contract: Permanent (40 hours) Salary: £20 – 22k per annum Location: Worcester Accountable to: Senior Compliance Manager Our Company: "Family ethos and values are very much at the heart of our business. This is embodied in our core values which translate into providing a caring, responsive, innovative service to our patients and NHS Trust partners". E-zec Medical Transport service is a family run company focused on delivering high quality, safe, effective ambulance transportation for patients to and from a healthcare setting. Founded in 1998 E-zec is the largest independent ambulance provider that operates solely and exclusively in the patient transport sector. E-zec currently employs more than 1400 staff and operate a fleet of 550 vehicles. E-Zec hold 14 NHS NEPTS contracts across the UK. Role Summary: The post-holder will have a proven knowledge of CQC compliance and regulations. Assist the compliance manager and ensure all processes are in place and maintained and that the company is always meeting the expectations of the client within the boundaries of the contract. Main Responsibilities: To ensure auditing programmes take place at site by the contract leads i.e. Clinical Governance Audit/ Call handler Audit/PRF audits etc To be involved with investigations for complaints and incidents and to ensure all responses are given within their statutory or policy timeframes To ensure all complaints, incident, accidents and compliment’s that fall under statutory reporting guidelines are reported to the relevant bodies for example CQC, CCG or Police To ensure all action/learning from complaints, incidents, accidents and compliments are followed through and insurance trainers and other contract managers are aware of them. To ensure all safeguarding incidents are reported on to the relevant bodies and to take part in case conferences if required. Work collaboratively with other members of the Quality & Compliance team, frontline staff and managers to identify opportunities for improving compliance across the organisation and support their implementation where appropriate Provide data, information and reports when needed Person Specification (Essential) Experience & Knowledge Knowledge of CQC compliance and regulations Skills & Abilities · Excellent communication and report writing skills · Strong organisational and prioritisation abilities · Resilience and able to cope under pressure · Good understanding of written English Behaviours · Strong collaborator and team player · Ability to work on own initiative · Time management We are offering: • 224 hours of annual leave (including bank holidays) • Auto enrolment into the NEST Pension scheme • Eligibility for a Blue Light Card It is not the policy of E-Zec to contact further those applicants who have not been invited for interview, so if you have not heard from us within 6 weeks you should assume that, on this occasion, your application has not been successful. This job was originally posted as www.totaljobs.com/job/89613441