Technical Support Analyst

Role Requirements / Responsibilities: Working as part of a team to provide support of a technical nature to requests, incidents and problems Act as an escalation point of queries Provide support to the customer analyst enabling quick/effective responses through support/guidance/escalation or training Support with timely delivery of areas and in line with agreements and guidelines Handling escalated queries including: reviewing of codes, software updates, SSL certs, sever configuring, writing advanced SQL scripts & amending DB Installation of software's Assisting with disaster recovery services Managing and monitoring tickets in line with SLA Recognising repetitive issues and trends The ideal candidate: Strong experience within SQL and Coding (querying/writing scripts etc) Experience of working on a technical service desk (2 years minimum) Exceptional customer service skills Desire to build and maintain professional working relationships with your customers Experience of application support Experience of programming/de-bugging Proven diagnosis and investigation experience within software/IT support function Working hours : (Monday - Friday) 6am - 2pm / 8am-4pm / 10am-6pm these could be home working or office based. However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out from home. Once full training has been provided you would be able to work from home 4 days a week, with going into the office 1 day a week. (This would be after the training period of 6 months). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy