Maternity Cover Medical Administrator (Full Time and Bank) in Canary Wharf June onwards

LycaHealth ,
London, Greater London
More Details
Salary: £19,000 per annum

Overview

Job title Medical Administrator Function: Reception and Administration Office Responsible to Admin Manager Accountable to Operations Manager Key Contacts: Patients, Visitors, Consultants & other LycaHealth Staff & Suppliers Type of contract/tenure of post Permanent Contract Hours per week 40 Location LycaHealth Canary Wharf Diagnostic Centre, LycaHealth Orpington Diagnostic Centre & Other LycaHealth sites as they open Role Purpose: To provide an effective and efficient reception and administration, to provide supporting duties as and when required and a patient orientated service to support the smooth running of the LycaHealth Department. Core Responsibilities: Administration To meet and greet all patients their families and visitors to LycaHealth maintaining a front of house that is inviting, welcoming and friendly. To maintain a very smart, professional appearance. To organise and book appointments for patients, doctor’s secretaries and external staff - in person and over the telephone To provide a focal point for appointment enquiries from both clinicians and patients, dealing with queries as they arise to ensure the smooth running of the service. To clearly explain preparations and procedures to patients To check that Imaging request forms are IR(ME)R compliant before booking the procedure To be trained in the use of the Department computer systems such as PAS and PACS To politely deal with telephone bookings and enquiries, using the company telephone answering standard. This will include checking voicemail and returning calls To assist with resolving difficulties and problems from patients, clinical staff and other external departments To prepare paperwork for the day ahead and to locate missing paperwork as required To handle insurance queries Liaise with Administration and Accounts Managers regarding the 'billing’ process To assist in other administrative tasks as directed To occasionally chaperone the radiologists and other Clinicians To check stationary levels and order appropriately under the instruction of the manager The correct transfer of Radiological images to and from the PACS system Infection Prevention and Control The post holder is to be aware of and comply with national and local infection prevention and control guidance Customer Care Help to promote a culture of excellent Customer Service and identify areas for improvement as appropriate. To provide customer support duties as and when required 2. Maintain excellent relationships with Consultants, GPs and staff across the company 3. To work in close liaison with other staff to provide a high quality diagnostic service 4. Focuses on the needs of customers, primarily our patients and consultants 5. Identifies and prioritises the customer’s needs 6. Understands situations from the customer's perspective and provides solutions which fit the customer's needs. 7. Focuses on customer service and care and takes a proactive approach to their needs and ownership of their issues Communication To deal in a clear and approachable style with all patients and families, taking care to address any concerns that are raised. To have good written, spoken and comprehension of the English language and be clearly understandable to patients and clients with clear diction, pronunciation and clarity of speech. Liaise closely with other members and associates of LycaHealth and patients to ensure that relevant information is communicated accurately and promptly Appropriately receive, re-direct, action or take messages from incoming calls and make telephone calls to and from other sources or organisations as required and ensure that telephone calls are diverted at all other times to another member of staff if the office is unmanned during the working day. To identify weaknesses in work practices and suggest service improvement changes and in liaison with line manager, implement changes as necessary. To report any accidents or complaints to a senior member of staff. To report any equipment failures to a senior member of staff. Training To provide training and assistance to colleagues who join the team. To keep up to date with personal mandatory training and on-going professional development Data Quality To use relevant computer packages accurately after training such as the Patient Management System (Compucare), Picture Archive Communication System (Carestream-PACS) and Outlook etc. To comply with the Data Protection Actand GDRP (General Data Protection Regulations) to maintain patient confidentiality at all times in accordance with policy Information obtained during the course of employment should not be used for any purpose other than that intended and only disclosed to parties entitled to receive it. Unauthorised disclosure of information is a disciplinary offence. To have a knowledge and understanding of the principles behind how acc

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