Call Centre Advisor

Hays Specialist Recruitment Limited ,
Coventry, West Midlands
More Details
Job Type: Full-time
Salary: £21,500 per annum

Overview

Customer Service Job, Permanent, Coventry Your new company This is a large manufacturing business that operates both in the UK and nationally. Based in Coventry and easily accessible via public transport, this business is looking for talented and hardworking people to support a growing business. Your new role You will be working as part of the inbound customer service team, taking a variety of calls and speaking with a large number of customers. This will be a first line support role and as such you will need to be comfortable handling and resolving any customer complaints. This role also involves a lot of logging, bookings and other general admin duties where accuracy needs to be 100%. This role does work on a shift pattern, so you would need to be flexible between 8am - 8pm and does involve some weekends. What you'll need to succeed You will need to have previous experience working within a call centre environment, with a proven track record of handling and resolving customer queries. This role requires working with multiple systems and screens so you would need to be able to multitask and work efficiently to ensure a smooth customer experience. You will need to be confident working towards team KPI's and targets, and able to liaise between a variety of clients, customers and engineers. What you'll get in return This is a permanent placement paying £21,500 per annum, working a 40 hour week. This business is located in a beautiful office within Coventry, and commutable via public transport. This is an excellent opportunity to join an established and growing business where you would have the opportunity to work in a great team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

People also viewed