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Coventry, West Midlands
Call Center Team Member
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Job Type: Full-time |
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Salary: £17,500 per annum |
Overview
We are looking for a Call Centre Representative that will be the liaison between our company based in Coventry and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer queries, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to up sell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call centre database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively