German Customer Service Associate Camden Town - £25-28K

Origin Multilingual ,
London, Greater London
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking - Customer Service Associate (CSA) to join an Technology, Media and Telecommunications (TMT) company. This position is offered on a full time permanent basis, Monday - Friday. Key Responsibilities: Processing of inbound sales queries via telephone, email and online chat Selling to customers, determining their needs and suggesting relevant products. Gather relevant customer information Processing of invoices and internal reports Assist the sales teams with any admin Handle customer requests for service related to password resets, download issues, technical questions, etc. Answer inbound calls in a timely manner, ensuring customers receive a timely service Deals with customer queries and requests in a timely manner Create research Customer Relationship Management (CRM) tickets. Raise Customer Relationship Management (CRM) tickets Personal Specification The successful candidate for the customer service representative position, will have the following competences: Minimum 1 year customer service experience Able to build and maintain relationships vis email and telephone Strong organisational, communication and interpersonal skills, with strong attention to detail Able to learn quickly Proficient computer literacy German Fluent If this sounds like the role for you then contact Marcus at Origin Multilingual today to begin your application. Phone or email

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