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OneTrust
,
London, Greater London
Technical Account Manager - German
Overview
Job Description
Strength in Trust Our goal atOneTrustis to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust. The Challenge The Technical Account Manager role is very important as it's a billable function to the customer, so they are paying to have an expert manage their whole account. This means that our TAMs must be SME's in the completeOneTrustplatform, the customer andprivacyso they'll be able to deliver demos of theOneTrustmodules to a strong standard and be able to showthe customer their planned journey throughout the whole product lifecycle. They will alsotypically meet weekly with key customer stakeholders and superusers to provide any needed assistance, evaluate project progress, and share information about industry best practices. Your Mission * Providing customers value for their investment inOneTrust * Building strong relationships throughoutthe customer up to C-Level * Creating product roadmaps for your customers to show themtheir planned journey throughout the whole product lifecycle * Taking full ownership of your clients, meeting them on a regular basis, providing monthly reports to evaluate their progress and track how they're doing against their targets You Are * Fluent in German * Have fantastic communication and presentation skills * Able to manage multiple accounts simultaneously * Hard working, determined * Used to working at a very fast pace * Able to take information and process it very quickly * Must be independent and a fast learner but also be a big team player * Having a good tech awareness * Ability to problem solve * Consultative approach Your Experience Includes * 1-3 years of relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling out new technology and solution initiatives * Effective customer-facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customers * Practical experience in troubleshooting software and web services * Strong Technical Experience * API's - have a strong knowledge, being able to integrate * Cookies - expert knowledge in cookies and ideally have implemented them across multiple different clients * SSO - extensive knowledge * Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Extra Awesome * Previous experience working within a Technical Account Manager function on a SaaS platform/product * Strong technical experience,including theintegration of API's * Good knowledge and previous experience working with SSO Our Commitment to You When you joinOneTrustyou are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry - Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career OneTrustprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the informationOneTrustholds about you. Further details about these rights are available on the website inourPrivacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to dothisyou must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.