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Link Asset Services
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Ipswich, Suffolk
Commercial Administrator
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Job Type: Full-time |
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Overview
Company Description Link Asset Services is a fast growing, dynamic business with market leading positions across our areas of expertise - funds, market services, corporates and private client, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success. You can play a key part in this - at Link Asset Services we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link. At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us… Job Description To provide commercial servicing of loans across all commercial portfolios administered by LMSL in accordance with, and in excess of, the levels specified in the SLA, procedures, and current legislation. At all times the jobholder must exhibit a professional approach to customers, in order to deliver a professional service to clients. General Tasks / Principal Accountabilities: • Understand the terms and conditions of a borrower’s loan so that they may be clearly explained to, and met by, the borrower. • Ensure information relating to borrowers and their loans is current and accurately recorded on LMS’s systems. • Ensure that borrowers are correctly informed of payments due and that the collection of the required payment is made promptly and accurately. • Receive and resolve loan enquiries from borrowers and their advisors. • Liaise professionally with third parties. • Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions. • Identify, recommend and implement enhancements to processes and procedures. • Assist with projects as defined by the Team Leader by meeting agreed deadlines and achieving specific objectives. Specific Tasks and Accountabilities: • Proactively managing risk assessment activities and annual loan reviews in accordance with SLA’s, procedures and regulatory requirements. • Liaising with the Commercial Specialists and colleagues to determine the most effective remedy where applicable. • Calculation and processing of financial transactions. • Ensure that requests for information are responded to accurately and within SLA’s. • Ensure that amendments to borrower’s accounts are made accurately and in accordance with procedures and regulatory requirements. • Ensure that enquiries for changes to borrower’s accounts are dealt with within mandated levels and in accordance with procedures. Report any breaches to the Line Manager. • Ensure that procedures reflect current practices. Report any required amendments to the Line Manager. Decision Making: • To ensure that all decisions are within mandated authority levels. • To be able to organise your workload to meet regulatory and operational requirements. Guidance is available at all time from the Team Leader and Commercial Servicing Manager who will make the ultimate decision when necessary. Qualifications Essential Knowledge, Skills and Characteristics • Ability to work as an effective team member - be co-operative, support others and deliver what you promise • Ability to communicate at all levels • Excellent telephone manner • Basic understanding of mortgage loan documentation • Good quality of written and verbal communication • Strong numerical skills • Ability to organise workload to meet deadlines • Ability and willingness to see a task through to completion • Customer focused - identify effective solutions for borrower, internal client and external client • Working knowledge of relevant software applications - Word, Excel, etc. Desirable Knowledge, Skills and Characteristics • Knowledge of the applicable regulations/codes governing the financial services industry • Ability to understand and interpret financial accounts and budgets • Basic understanding of legal remedies for commercial mortgages • An understanding of Commercial/Residential Leases Additional Information Link Group’s purpose statement 'Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success - both personal and professional We have an ongoing commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this. At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the 'I’m Interested’ or Apply button…