Retention Analyst

Retention Analyst Company description We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers. Location: Basingstoke? Salary: Competitive Full time, permanent. This is the job Working in the AA Insurance Retention Team, this role provides deep analysis and insight into customer renewals KPIs and their drivers and into the various activities we have in place to improve performance or the customer experience.? The role will mine data and use statistical tools to deepen our understanding, provide early warning of issues and then focus on investigating and identifying opportunities and helping implement them to reduce customer churn and improve profitability. What will I be doing? Providing daily weekly and monthly reporting for tactical decision making and to enable senior management to understand and take strategic action. Monitoring, reporting and analysis of performance for overall retention performance, the renewal channels, particularly inbound and outbound call centre retention teams as well as the various existing and new activities aimed at increasing retention.