Senior Network Engineer

Henderson Scott ,
London, Greater London
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Overview

This is a role within the Network Operation Centre (NOC) which provides support to multiple UK wide networks. This role is part of a team that provides 24/7 customer support all year round including public holidays. The role plays a key part in resolving technical faults across our customer base which includes end users (B2C) and managed service offerings (B2B). Products supported will include a wide range of services ranging from public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. The network operations engineer role will provide outstanding service focused on resolving escalated incidents from the customer facing support teams, resolving urgent monitoring alerts, network equipment commissioning, and planned network maintenance. This position will allow excellent career opportunities to the right individual who is looking for a challenging and rewarding position in a fast growing company, and who has a strong drive to grow professionally and bring dedication to our customers and the rest of the team. Job Responsibilities: ? Handle technical support issues via incident management escalations ? Daily use of monitoring systems to proactively identify and resolve potential issues ? Configuration and commissioning of wired and wireless networking equipment ? Integration of multi-vendor network devices with the monitoring systems ? Maintenance and development of the monitoring systems ? Day-to-day Technical Operation activities (network migrations, design changes, infrastructure updates and firmware updates) ? Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting. REQUIREMENTS Essential: ? 3 years of experience in network operations centre in the ISP/Telecoms industry ? Ability to work individually and as part of a team, potentially covering extending working hours ? Working experience on incident management processes and prioritisation ? Working experience with monitoring systems, and have an excellent understanding of monitoring best practices ? Excellent general networking knowledge, including routing (OSPF, BGP), firewalls and switching ? Desire to learn new technologies and develop advanced networking skills ? Strong desire and knowledge to work within Internet Service Provider industry and in a close-knit team ? Excellent verbal and written communication skills ? Good understanding of RADIUS protocol ? Good knowledge of WiFi standards and general Wireless principles ? Ability to multi-task and deal with a combination of fault types at any given time ? Desire to learn about new communication technologies and share them with the team. This job was originally posted as www.totaljobs.com/job/89889171

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