BMC Remedy Administrator (2nd Line Support)

BMC Remedy Administrator (2nd Line Support) – Excellent career growth opportunities Package: Up to £35,000 3% Flex Fund Life Assurance Pension Location: Stevenage, Hertfordshire Bring your windows server and issue handling expertise to us and in return we’ll give you an amazing career with growth and learning opportunities. Come and work for one of the best kept secrets in I.T. The company Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is a trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges. The day job To maintain and support the ITSM solution, BMC Remedy 9.1, within the customer environment, providing advice and guidance on its use and further development. Work with a minimum of supervision, demonstrating a systematic, disciplined and analytical approach. Work within established processes, procedures and guidance, with minimum day-to-day supervision, to provide a range of support services to an agreed standard or specification. Work with BMC Atrium Integrator and be able to deploy and debug jobs provided by the client. Experience implementing, upgrade and/or configuring ITSM tools (particularly BMC Remedy) is a requirement. Key Responsibilities Take responsibility for allocated calls and own until a satisfactory conclusion or escalate if appropriate. Provide effective communication both internally to the team and externally to users, suppliers and customers. Work on allocated tasks to agreed TOR. To be pro-active in initiating service and infrastructure improvements. Develop other team members by sharing technical/ application knowledge and experience. Maintain and develop knowledge, skill and competencies in agreed areas. Identify and correct problems in the resolution of faults. Carry out impact analysis of enhancement requests and specify changes required. Produce estimates for own work. Identify instances where change control is required. Report progress and issues to the team leader in a timely manner. In particular, to relay issued that might impact on quality or the ability to deliver to timescales or estimates. Carry out audits and participate in technical walkthroughs of other team members' work. Essential Skills Implementation, upgrade and/or configuration of ITSM tools (preferably BMC Remedy) Experience of running requirements gathering workshops Knowledge of server technology; Windows and/or Linux Security Clearance You are required to hold, or obtain, SC Clearance to work in this position Reasons why you should apply to us We’re big – really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about We have an enviable client list – we work with some of the biggest names out there We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count Our goal is to disrupt the market, not just follow the status quo Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.