Software Support Analyst / Software Administrator

Service Analyst - to c£21k, based near Falkirk. This company develops and markets a range of software applications used by Local Authorities, Utilities and private contractors and has an enviable record for delivering quality solutions. Working in a small team your role as software support analyst will involve providing 1st line support and system administration assistance on the applications to an established client base. • Advice & guidance to customers regarding the software, resolving support issues • Take ownership of calls, escalating where necessary and keeping all parties informed • Liaise with customers and the development team regarding change • Produce quality product related material to assist customers in the effective use of the system. You should have 12 months experience in a Helpdesk / Service Desk role, ideally with experience of software applications, with a helpful attitude and good communication skills. Excellent opportunity to join a well established, and secure company based near Falkirk. Salary negotiable to £21,000 dependant on experience, plus Pension and share ownership scheme.