Software Support / Software Administrator

Service Analyst – to c£21k, based near Falkirk. This company develops and markets a range of software applications used by Local Authorities, Utilities and private contractors and has an enviable record for delivering quality solutions. Working in a small team your role as software support analyst will involve providing 1st line support and system administration assistance on the applications to an established client base. •Advice & guidance to customers regarding the software, resolving support issues •Take ownership of calls, escalating where necessary and keeping all parties informed •Liaise with customers and the development team regarding change •Produce quality product related material to assist customers in the effective use of the system. You should have 12 months experience in a Helpdesk / Service Desk role, ideally with experience of software applications, with a helpful attitude and good communication skills. Excellent opportunity to join a well established, and secure company based near Falkirk. Salary negotiable to £21,000 dependant on experience. This job was originally posted as www.totaljobs.com/job/89664638