Application Support Team Lead

Sopra Banking Software is seeking an Application Support Team Lead to oversee the existing onsite Application Support Analysts while providing onsite client support liaison. The Application Support Team Leader is required to understand application and coding while having the leadership skills to manage the existing team. The Application Support team is key to investigate, replicate and resolve (with assistance from the technical teams) software issues raised by customers using our software products. The successful Senior Application Support Team Leader will be liaising directly with customers to understand the nature of the issue they are experiencing, and then helping them to resolve it within agreed SLA's, possibly liaising with other internal teams and stakeholders. In order to achieve this, the candidate needs to possess strong communication skills (written and verbal) and have a good technical grounding (reading/understanding code and familiarity with databases). The ideal candidate will have: · Good self-discipline, and verbal and written skills · Strong ability to prioritise workload and delegate tasks within the team · Strong analytical/problem solving ability · Software/Technical grounding · Confident in communicating complex technical issues and solutions to senior stakeholders with varying degrees of technical understanding · Supportive approach to coaching and mentoring members of the team · Experience in using ITSM and Service Desk management tools · Strong knowledge of SQL and Oracle Database · Knowledge and experience in one/all of the following programming languages: o Cobol, Java, C++ · Experience/capability of working as part of a distributed team · 5 or more years’ experience preferably within the banking/finance sector The following skills or experience would be advantageous: · Experience with API’s and Business Objects · ITIL/Agile methodology experience In return you will benefit from: By joining the Sopra Banking Software team you will enjoy our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days,medical insurance, critical illness cover, a health cash plan, and an openness to discussing flexible working arrangements, plus many more excellent benefits. Salary of £35,000 - £40,000 p/a About us: Sopra Banking Software is one of the fastest growing global Fintech companies, featured in IDC Fintech Top 100 Rankings We build the technology that powers the world’s best financial institutions, enabling millions of people to access better financial services. We are committed to employing a diverse and creating an inclusive culture where all our people can be themselves and succeed on merit. So if this sounds like a culture you would like to be part of then be assured that we will welcome your application. We believe our people are our greatest asset. We actively encourage the professional development of our employees with on the job training, learning from our subject matter experts, access to our Sopra University e-learning, and the benefit of external training opportunities. As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team. This job was originally posted as www.cwjobs.co.uk/job/89643197