3rd Line Support Engineer

Cynergie ,
Stoke-on-Trent, Staffordshire
More Details
Job Type: Full-time
Salary: £30,000 per annum

Overview

The company is a multi-award-winning operations management, consulting and digital solutions provider to organisations in highly regulated markets, including insurance, financial services, utilities, communications and to regulatory bodies. Our core services include Claims solutions, Insurance services Customer solutions and recently created division for North American Claims Solutions. As 3rd Line Systems Engineer you will assist the IT Operations Manager in the delivery, monitoring, maintenance and support of all IT infrastructure to support Group operations across Claims Solutions, Insurance Services, Customer Solutions and North American Claims Solutions. Key Responsibilities - Adhering to service management principles, provide 3rd line technical support, acting as escalation point for any issues highlighted to the IT Support Teams, ensuring timely resolution and regular communication to customers throughout. - Pro-active monitoring and fault finding of infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups) and documentation of systems through a process of continual improvement. - Design, implementation, testing and documentation of new processes. - Assist other teams within the IT Department as required. - Assist in the implementation, enforcement and review of Group information security policies with the Cyber Security Team. - Timely escalation of issues to IT Operations Manager. - Support junior staff by way of coaching and Knowledge transfer. Experience - Minimum of 3 years experience in an IT Support role focusing on software and hardware fault resolution, with at least 12 months in a 2nd or 3rd line role. - Proven experience and understanding of Windows 2003 - 2019 Server core services. - Active Directory management (including Group Policy, login scripts and roles). - Experience of VMWare, including maintenance and provisioning. - Experience of installation and supporting of Microsoft Exchange 2003 - O365. - Experience of Automated Monitoring and Alerting. - Excellent communication and customer service skills. - Proven ability to produce high quality deliverables in terms of content and presentation. Key Skills - Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos - Networking skills - e.g. switching, routing, VLANs, PoE, WLAN, MPLS - NAS / SAN storage infrastructures - Knowledge of Mobile Device Management - Knowledge of Avaya telephony systems - Knowledge of UCS is an advantage - Ability to manage conflicting priorities, multitask and meet deadlines - Strong analytical and problem solving ability in complex technical landscapes - Active Directory and Exchange Server Administration. - MS Office upto O365 - Understanding of hardware set-up and configuration - IT related Degree and/or Microsoft certifications - MSCE, MCITP - Full Driving License and access to own transport - Excellent communication skills, both written and verbal

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