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TJX Europe Limited
,
Watford, Hertfordshire
Senior HR Service Centre Advisor - Cases 12 months Fixed Term Contract
Overview
Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX family that includes TK Maxx, Homesense in the UK and TJ Maxx, Marshalls, HomeGoods, Sierra, Winners and Homesense across the US and Canada. With variety comes plenty of happy surprises—our is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different? Job Summary To deliver more complex HR advice to managers in all countries of the HR Service Centre including process-led ER advice handing off to Business HR when the case requires judgement to be exercised Additionally to build and deliver a proactive educational service for managers through bite-size sessions at business team meetings to build both manager capability and to reduce the need to contact the HR Service Centre. Take pride in the work of the team, contributing with suggestions to improve the service, constantly looking for opportunities to provide more materials to associates to make their lives easier. The work of the Senior HR Advisor – Cases is giving more complex advice to and answering questions from managers either on the phone or on email and is dependent on a good understanding of HR legislation, TJX practices, HR policies and processes in each country of the HR Service Centre. Key Responsibilities Delivery of the Advisory service Log cases onto the HR case management system Deal with more complex e-mail or telephone cases, giving the manager advice Effectively hand cases over to Business HR in line with the HR Services service catalogue Build and deliver a proactive educational service for managers through bite-size sessions at business team meetings to both build manager capability and to reduce the need to contact the HR Service Centre. Provide consistent advice in line with HR policy and country legislation Remain up to date with employment legislation, ensuring the team are updated accordingly Identifying areas for Improvement Analysing call and email data to identify opportunities for improvement and calling this out with recommendations for action. This might include:- Developing new content aimed at making managers lives easier either on the Thread or in the People Folder Developing (and delivering) new bite-size content for managers Key Skills, Knowledge & Experience Confident and credible as the face of HR to the business Experience of conflict management and resolution Customer focused Ability to challenge tactfully Excellent communication skills both written and oral Ability to work accurately under pressure while maintaining the customer service standards Ability to spot patterns and identify where there is an opportunity for improvement CIPD qualified (or similar) A strong and broad knowledge of HR legislation, TJX practices, policies and processes in the countries of the HR Service Centre Experience of working in a HR Service Centre would be an advantage Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it. We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and / or sexual orientation.