Helpdesk Analyst - Law Firm

Latcom Plc ,
London, Greater London
More Details
Job Type: Full-time
Salary: £35,000 per annum

Overview

Please only apply if you have legal experience and happy to work on a 12 month fixed-term contract. Job Role Providing first point of contact as a 1st line Helpdesk operative Occasional visits to users at their workstations Recording all calls and actions taken on Service Desk Taking ownership and responsibility for calls logged Highlighting trends and flagging issues with the Services Manager Assisting with ad hoc projects, as required Skills Required Previous experience working in a legal firm or professional services environment Good Windows 10, Office 365 & Active Directory knowledge Legal Applications - Worksite/Filesite, Bighand, Aderant, Workshare & InterAction

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