Senior Service Manager

Hays Specialist Recruitment Limited ,
London, Greater London
More Details
Job Type: Full-time
Salary: £40,644 per annum

Overview

Senior Service Manager - Permanent Vacancy - Home Office - Excellent Benefits Package Do you flourish with the challenges of supporting emerging technology and driving new ideas within a large IT estate for a prestigious government department? Why this role is important We are currently in the most transformative and dynamic era of the Home Office where our digital and technological makeup is constantly developing. This is required as part of a huge expansion in the Home Office's digital capabilities. On a day to day basis the decisions you make have an impact on how the end users are equipped to do their jobs. This means your work is indirectly impacting everyone in the UK. Job Responsibilities As the Senior Service Manager, you will join one of our existing Service Management teams which provides services to the Home Office. You will report to a Lead Service Manager within an existing portfolio. You will act as the integrator and provide two-way communications as necessary between customers and the IT suppliers and represent the user estate on change, incidents etc. You will maintain a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation. We will see that a successful Senior Service Manager has: Considerable IT Service Management experience within a large organisation Ability to work independently, be proactive and organised Work efficiently with stakeholders at all levels both internally & externally Demonstrate experience of using commercial agreement/s to deliver a service either as a supplier or customer Desirable candidates will have: ITIL qualifications Experience of working in a SIAM model Experience of working in an Agile project delivery environment Experience of budget management Knowledge of ServiceNow Experience supporting the design, agreement and implementation of the relevant service. What's on offer As an employer of choice, the Home Office offers an extensive benefits package including: A competitive salary package consisting of: £40,644 - £45,914Candidates that provide an outstanding demonstration of the necessary skills and experience may be subject to receiving a Recruitment & Retention Allowance of up to £6,250 25 days annual leave (rising to 30 after 10 years' service in the Home Office) plus 1 additional day for the Queen's Birthday and 8 bank holidays Excellent pension scheme An extensive training and development plan for this role Flexible working to support a balanced work life Hays Specialist Recruitment has been appointed as the recruitment partner for the Home Office. For all enquiries, please contact the Hays Home Office team at Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

People also viewed