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Staff Giant
,
London, Greater London
Domiciliary Care Manager
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Job Type: Full-time |
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Overview
We are looking for a Care Manager for an independent home care provider specialising in exceptional quality care and support to clients in their own homes in Hayes and surrounding areas. The role ·To ensure outstanding compliance across the business and to support the business in achieving a minimum of "Good" in CQC inspections, with an expectation of achieving and maintaining an "Outstanding" rating. ·To support and work with the leadership team to ensure that CQC regulations are followed and Company policies and procedures are adhered to for our clients and care workers. ·Accountable to the Directors, be responsible for the safe and secure delivery of care to clients; actively participate in the growth and development of the business. ·To lead, mentor and motivate a team of care staff, ensuring that high-quality standards of care are delivered at all times supporting them to build strategic, long term and sustainable customer service relationships. ·To manage client and client family portfolio; - carry out client assessments, write person-centered care plans, manage the relationship on an ongoing basis providing excellent customer service at all times. ·Continually review and improve processes to ensure the most effective and efficient service is being delivered ·Assist with the recruitment, training, shadowing and assessing of new/current staff. ·Conduct staff reviews, spot checks and appraisals in line with all current legislation and company policies. ·Work closely with the Deputy Care Manager to ensure sufficient staff are available to cover client needs and in-line with their absence and holiday policy. ·To take responsibility for the investigation of complaints and recording their progress for allocated clients. Escalate and report issues to the leadership team. ·To participate in the on-call rota. ·Liaise with Healthcare Professionals as required. Skills & Experience: • Minimum 3 years of Homecare Management experience • Minimum Level 5 In Health & Social Care • Excellent problem-solving skills • Be able to communicate effectively at all levels • Good PC skills (experience with Word, Excel, Powerpoint) Key Qualities: • Passionate about care. • Commitment to maintaining very high standards of care. • Excellent communication skills. • Adaptable and flexible. • Compassion and empathy with clients. • Self-motivated. • Exceptional time management Salary: Negotiable