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Eversheds Sutherland
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Birmingham, West Midlands
Product Specialist - Collaborate
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Job Type: Full-time |
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Overview
The CILT Team The CILT (Client Innovation & Legal Technology) Team was created in 2018 to focus on working with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a quality service to our Clients. The Team’s main area of focus is on Client facing solutions as well as innovative legal solutions that will facilitate our Legal Teams in providing an efficient and increasing quality of service. Main Purpose of Role: The Product Specialist is responsible for the delivery of projects and maintenance to support our Collaborate (HighQ) product - a key legal and client facing technology solution. Product Specialists work with the Product Owner and/or 3rd party delivery teams on day to day activities to support the business requests for their products which can include new sites, training or troubleshooting and delivery of the product roadmap. They will support the Product Owner in raising awareness or the ongoing pipeline of work. Product Specialists work with the business to understand requirements, complete user testing and support go live activities. They are the experts in their products from a technical point of view, being the go to people for capability queries and actively feed ideas for enhancements or fixes into the product backlog for consideration. They work with the Product Owner to provide estimates on the effort required to deliver each phase for the Product Owner to agree priorities and manage the expectations of the business.