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Tesco Bank
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Newcastle upon Tyne, Tyne and Wear
Part time Customer Services Representative - General Insurance
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Job Type: Full-time |
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Salary: £17,500 per annum |
Overview
Part time Customer Services Representative - General Insurance (PT 16 hours) Newcastle, Quorum, Longbenton Salary: £17,500 - £18,000 pa pro rata’d Great customer service is everything to us. We think it’s what the people who shop at Tesco deserve. We want to help our Customers manage their money a little better every day. It makes the difference between blending in with the crowd and standing out as a bank that people love. Join us at our Newcastle office in our General Insurance teams, and it’s the difference you’ll make day after day. With every call we take, we have a fresh chance to turn everyday money matters into an exceptional experience. And we take thousands. So, things can get pretty lively in our contact centre - there’s a real buzz about the place. It’s fast-paced, energetic and (for the kind of people who thrive in a busy atmosphere) a lot of fun. Whatever team you join, you’ll offer great service for every customer at every step - answering queries about insurance, building trust, and doing everything we can to put a smile on their faces. Shifts available for Part time Customer Services Representative - General Insurance: Part time: 16 hours Working shift AM A: Mon: 09:00 - 13:00, Tue: 09:00 - 13:00, Wed: 09:00 - 13:00, Thur: OFF, Fri: OFF, Sat: 13:00 - 17:00. Working shift AM B: Mon: OFF, Tue: OFF, Wed: 09:00 - 13:00, Thur: 09:00 - 13:00, Fri: 09:00 - 13:00, Sat: 13:00 - 17:00. Working Shift PM: Mon: OFF, Tue: OFF, Wed: 16:00 - 20:00, Thur: 16:00 - 20:00, Fri: 16:00 - 20:00, Sat: OFF, Sun: 10:00 - 14:00. Training will be for 7 weeks. Training shifts: Working shift AM A & B: Training will be Monday to Friday: 09:00 - 13:00. Working shift PM: Training will be Monday to Friday: 17:00 - 21:00. Whichever team or shift pattern is right for you, these are jobs where personality counts, and a strong work ethic is a must. As you’d expect, demonstrating strong empathy, communication and listening skills are vital, you should be comfortable with technology & ready to learn new computer systems. Above all, you should have a natural flair for excellent service - with the friendly approach that helps you connect with others and achieve the right outcome for our Customers. If that sounds like you, you’ll fit right in. With a team like ours, you won’t just have the support you need to excel and grow, you’ll also have a lot of fun along the way - we’re a friendly bunch who are community focused. You’ll find a vibrant and open working environment. We have an excellent set up at Tesco Bank for our colleagues - with table tennis, basketball hoops and chill out areas with books and a TV - you will really enjoy working here. We know the true value of great customer service people, so we’re ready to make your career a rewarding one. We don’t obsess over targets - we offer a salary that reflects your contribution, together with 25 days 8 bank holidays (pro rata’d for part time). Then there’s the rest…from a saving on shopping and investing in shares, to childcare vouchers and leisure discounts, we give you a flexible package with lots of different options to suit your lifestyle. If you know anyone who works at Tesco Bank - they can receive £300 for referring you (if successful). Tell your friends and family at Tesco Bank about this fantastic opportunity We’re here to go the extra mile for our customers - and we’ll do the same for you. It’s simple -if you can deliver the kind of service that makes us the bank for people who shop at Tesco, we’ll provide the opportunity for success. Everyone is welcome at Tesco Bank. Apply now and let’s get started.