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Technology1
,
Swindon, Wiltshire
Support Engineer
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Job Type: Full-time |
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Salary: £27,000 per annum |
Overview
Our client are seeking an ATM Support Engineer to join their team based in Swindon. Job purpose To support the ATM Service including incident remediation, management of scripts and patching and identification and remediation of vulnerabilities. Overview Troubleshooting issues and implementing resolutions within SLA Providing an excellent customer service through strong communication and interpersonal skills Prioritise tasks independently without escalations in a busy environment Managing and closing support tickets according to KPI/SLAs Constantly seeks to improve technical knowledge and researches new product capabilities The candidates need to have the below: Creating and Administering SOE Gold build on Windows 10 Creating and Administering Task Sequences including PowerShell and VB Script development SOE Build Management and Deployment including pre-staging Creating and Managing Application installs from provided packages Testing ATM deployment functions Remotely supporting SCCM deployments (without remote desktop) Interfacing and managing 3rd party engineers EXPERIENCE: Strong interpersonal skills and a positive team player Strong IT knowledge and experience Application/ Software deployment Basic knowledge of ITIL (foundation accreditation desirable but not essential) Flexibility to travel to local sites KNOWLEDGE: ITIL certification (to Foundation level or above) or similar Experienced in IT Infrastructure and End User computing technologies SKILLS & ATTRIBUTES: Customer Service Experience - working with End Users Tools: SCCM 2012, CMCB, Operating System: Win7/10, Scripting: Powershell, Batch and VB scripting Additional skills: GPO, Mcafee EPO, Solidcore, SOE (Imaging), L3 desktop troubleshooting, Knowledge on NCR applications The ATM Support Engineer role provides: Patch Management Qualys Vulnerability Remediation Health Management SOE Fault Fixing Right click tool for ATM Shifts are 8am - 5pm (monday to friday)