Technical Support - 3rd Line

Our client is a growing Managed IT Services company based in Hertford. We are working with them to grow their team in order that they can ensure a fantastic service for their growing client base. They provide a range of IT services to a large number of small businesses, as well as a handful of specialist services to large corporations. They are currently looking to strengthen our support team and are looking for bright and ambitious people to join them in 3rd line roles. It is an opportunity for someone with excellent people skills to develop their skills in a wide-range of IT technologies in an enjoyable and exciting working environment. Existing technical skills can be developed, and an excellent attitude to customer service and a job well done is essential. The purpose of the role: Provide technical assistance to customers across a range of desktop and server computing as well as hosted, networking and internet connectivity services. The role is mostly office-based, but may involve visits to customer premises to carry maintenance or installation work. Key Responsibilities Respond to client requests within set response times Provide initial remote troubleshooting of problems with services Carry out essential housekeeping and admin tasks on client IT services Record notes of all work carried out on case management system. Provide occasional on-site troubleshooting or installation of IT systems and services Carry out daily checks on client monitoring systems Essential Skills Excellent customer relations and communications skills Good working knowledge of Windows range of Operating Systems including - Windows 7, 8, 8.1 and 10. A good knowledge of Windows server operating systems (2008, 2012, 2019), including Small Business Server advantageous. Basic knowledge of common LAN and WAN network communications protocols (Ethernet 802.3 and 802.11, TCP/IP, NetBIOS, xDSL) Good working knowledge of Computer Architecture Good working knowledge of Common productivity applications, e.g Microsoft Office etc. Non-essential skills but advantageous Basic knowledge of general business software applications eg. Sage, Quickbooks, CRM systems etc Knowledge of legacy Windows Server Operating Systems (2000, 2003) Knowledge of other technologies advantageous e.g. Wireless (802.11b/g/a/ac), VoIP (SIP, RTP), Routing Protocols (e.g. RIP, OSPF, BGP) Hours Full Time – 40 hours Working to shift patterns within 8am – 8pm window, Monday - Friday Salary 3rd Line £26,000 to £30,000 Dependent on relevant experience and skills What happens next: In the first instance, please apply through this advertisement to Mission 4 Recruitment. We are working with our client to find the best candidates on the market. Successful applicants will be invited to meet the Consultant working on the position within the next few days, and we can come to you First interviews with the Hiring Manager will be held as quickly as possible as this position is available now. We understand that you may have notice to give so we want to get the ball rolling as quickly as we can. There will be a second interview. We look forward to hearing from you. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in. This job was originally posted as www.totaljobs.com/job/89872195