Customer Service Manager

Linsco Ltd. ,
Bristol, Bristol
More Details
Salary: £34000 - £40000 per annum + Car/Allowance + Package + Bonus

Overview

SBD1/215487 Customer Service Manager Bristol Up to £40,000 Car/Allowance Bonus Package The Company: We are currently searching for an experienced Customer Service Manager, for our client a highly successful housing developer that has experienced steady growth and has established themselves as a leading name in the Residential market. Their projects are all based in the Bristol area, making this a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget. This role will be partly office based and partly field based, our region stretches up to Gloucester, to Taunton, across to Swindon and down to Salisbury, meaning that the successful candidate would ideally be based in the East or South of Bristol. Main Duties: Delivering the customer journey through educating, process improvement and the implementation of the Company and the associated initiatives and procedures. Review our customer satisfaction measurement through data provided by NHBC National New Homes Survey. Liaising with site and sales teams on any customer issues. Responsible for overseeing and delivering a 5 service in accordance with the Company Way, to ensure the Company achieves a 5 Housebuilder status. Demonstrate empathy where appropriate and clearly communicate the company policies and procedures on any issues raised. Ensure that our customer service system is utilised fully and by using the data and reports available, provide feedback internally and with our contractors. To be conversant with/have knowledge of, our Standards of Finishes, NHBC Standards and Building Regulations. Diary management to ensure customer visits are booked in a timely manner. Overseeing our operative schedule, ensuring appointments are appropriately booked for time and distance Overseeing our Housing Association relationships and assisting with End of Defect inspections. Ensure compliant with all Health & Safety requirements. Ability to communicate at all levels with both internal and external parties. To attend internal meetings where appropriate such as Project Meetings and Sales Build meetings, to discuss customer issues and identify potential build concerns that could impact our customers. Manage budget and cost control in line with defined budget parameters. Monitor completion of any defects/issues reported within the two year warranty period in line with the company guidelines. Provide training/assistance to Customer Service personnel, ensuring that all appropriate soft skill, IT, Technical, Health & Safety training has been provided. Supervise works in progress to ensure that they are completed to a satisfactory standard and in accordance with the agreed programme. Relevant Experience: Experience in face to face customer interactions and complaint resolution (Essential) Construction experience, demonstrates understanding of new homes, defects and common issues (Essential) Background in a managerial customer services role (Desirable) Knowledge: Well developed communication and time management skills Demonstrates outstanding customer service, both written and verbal Excel skills to allow for creation and manipulation of reports Confidence in emailing customers, and utilising our customer database Interpersonal skills and attitude: A 'can do' positive attitude Brings solutions and identifies opportunities - challenges the norm An organised, flexible approach to their role Able to move from task to task, recognising priorities and acting quickly as required Team Player - happy to assist others both in the team and across departments Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. PLEASE READ the Privacy Policy in regards to personal details: http://www.linsco.com/special-pages/privacy-policy This job was originally posted as www.totaljobs.com/job/89741520

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