Tactical Divisional Compliance Manager - London

As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all our roles, particularly within our Tactical Divisional Compliance Manager role. About the role: The Tactical Divisional Compliance Manager needs to understand how they can improve each measure of customer experience at every touchpoint of the final mile along the customer journey and establish baselines to measure future performance The role has an emphasis on coaching, compliance and the improvement of overall service levels You will own the strategy that will reduce loss to the business driven from non-compliant deliveries Help to reduce loss driven by Courier Not Received (CNR) – working closely with the depot counterpart (Area Compliance Manager) to identify worst performing sub depots / van routes and rounds from data available. Reviewing end to end process, identifying root cause and implementing action plans to remove loss Our customers and clients expect full visibility of end to end tracking. The Tactical Divisional Compliance Manager will support the coverage of digital tracking by working closely with local Compliance Teams, increasing use of Courier Delivery App, obtaining regular updates on asset usage and the recovery of underutilized assets across the division You will work closely with the Regional Compliance Managers, Regional Delivery Managers and Field Managers, to ensure consistency and compliance across the network You will play a key part in the performance development of the Field Team by making recommendations for improvements in training and associated materials and you will have direct involvement in coaching and the delivery of training Work with the Central Services Team to ensure that training guides are kept fully updated and checked for compliance Maintain a database for the division of training requirements and actions taken Work with the Divisional Manager and Commercial Managers to conduct checks on the most efficient route to market Carry out investigations into client requirements, competitor activities, and the latest technologies to make recommendations for improvements to our network Attend meetings or training programmes as required, including acting as a stand in for the Divisional Manager in the event of their absence. Help the Divisional Manager ensure that our USP is protected via the appropriate use and interpretation of the Hermes self-employed courier agreement Responsible for the implementation of changes to compliance documentation, i.e. ensure that Field Team policies, procedures, communications and operating processes are amended, and version controlled Analyse data for non-compliant couriers, safe place compliance, estimated time of arrival and signature compliance Lead small change projects and actively contribute to larger business-based courier network projects You would be responsible for supporting with the management of our regional compliance teams in Thurrock, Enfield, Weybridge, Maidstone, Gatwick, Hemel Hempstead and Southampton Requirements: Previous experience of managing/supporting at senior level, coaching and developing others is essential You must be dynamic, multi-dimensional, career focused and believe that you take out what you put in and can motivate a team to have the same attitude You must have the ability to lead on project implementation and the delivery Ambitious and results motivated, somebody who wants to track performance and is competitive to continually improve this and takes failure personally – somebody who won’t just accept no improvement in performance. Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately Good analytical and numerical skills and understanding of statistics is imperative Previous multisite experience is essential Flexibility to travel across the network, therefore a current driving licence is required, and you may need to be contactable out of hours to deal with urgent situations Previous experience of working within a compliance related role in either the parcel/logistics/supply chain industry is essential Hermes is a 7 day a week business, so you must be flexible in terms of working on a weekend as and when required We are looking for somebody who is used to the fast pace of logistics and is motivated by this Lean Six Sigma or Prince 2 – Project Management qualification or similar would be advantageous Benefits: We can offer you a competitive salary, company car, bonus and 26 days annual leave plus bank holidays. We will contribute 3% into your pension, give you peace of mind through life assurance and provide income protection cover. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we’re sure we’ve got something for you. “To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes.” This job was originally posted as www.totaljobs.com/job/89645523