Tactical Regional Compliance Manager

As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all of our roles, particularly within our Tactical Regional Compliance Manager role. About the role: First and foremost the Tactical Regional Compliance Manager will drive and take ownership for continuous improvements on ETA (Estimated Time of Arrival) through driving exceptional customer experience Support with leading and motivating the Regional Compliance Teams within our London North and London South regions Responsible for interviewing, selecting and the onboarding of new Compliance Managers Ensure that KPI’s are achieved and that poor performing or non-compliant Couriers are dealt with effectively. Inspire performance and mentor Compliance team members through 1-2-1's and objectives Ensure the Compliance Teams are proactive in driving efficiencies and provide ‘Strategic Thinking’ Analyse reports to identify compliance failure points and work with Compliance Managers and the Field Team to ensure that non-compliance is identified and managed in an effective manner Responsible for the production of daily and weekly MI analysis Deal with escalated regional claims and enquiries Support the Regional Delivery Managers and Divisional Compliance Managers when required during busy periods and absence Support with weekend coverage on a rota basis as agreed with the Divisional Compliance Managers Requirements: Self-motivation with the ability and drive to get things done Previous people-management experience with a particular emphasis on support, coaching, motivation and getting the best out of others Experienced in data analysis and the ability to understand the issues and actions that drive the data Problem solving and planning effective contingencies and solutions Professional appearance, articulate and be able to communicate confidently at all levels Strong understanding of Excel, Word and Powerpoint with the ability to create spread sheets and pivot tables to analyse data Ability to create informative presentations which communicate information visually Previous experience within a compliance/analytical role is essential Current UK driving licence as there will be regular travel to our London North and London South Depots which include Maidstone, Weybridge, Gatwick, Thurrock, Enfield, Hemel Hempstead and Southampton Benefits: Bonus (up to £6,000) Location allowance Car 26 days holiday Opt in benefits “To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes.” This job was originally posted as www.totaljobs.com/job/89716123