1st Line Support Analyst - London

Spring Technology ,
London, Greater London
More Details
Job Type: Full-time
Salary: £26,000 per annum

Overview

1st Line Support Analyst - London £26,000 - £28,000 A leading educational institute based in London is currently recruiting for a 1st Line Support Analyst to act as the single point of contact for all IT support. Alongside this the 1st Line Support Analyst will provide excellent customer service and high quality IT support via self service, telephone, email and Face to Face. The 1st Line support Analyst will have strong customer focus and be comfortable supporting a range of different stakeholders whilst providing consistent technical support for any of their issues. The 1st Line Support Analyst will build strong relationships with colleagues to ensure a quick and effective response which are measured through agreed SLA's. ITIL Exposure would be beneficial. You will have experience of supporting users in a comparable Windows network environment, including an excellent understanding of the following: Microsoft Server and User Administration of Active Directory Microsoft Windows 7, 10 Identity Manager administration, such as ISIM, Dell One Identity Manager IT Service Management Tool such as, TOPdesk, Supportworks, Cherwell, Remedy etc. MS Office 365, MS One Drive, Teams, Yammer support and administration MS Office Suites, Adobe CC, Network Drives, Account Creation, Permission VPN, Remote Desktop, SCCM, Multifunctional Devices (Canon, Xerox, Konica Minolta etc.) Mobile Device Management such as MobileIron, Jamf, MS Intune Smart Phones, iOS and Exposure to Apple OS Basic Audio Visual Systems control such as Creston The team operates on a Monday to Friday Rota and provide support between 08:00 - 18:00 with core shifts rotation between 08:00-16:00 to 10:00 - 18:00 Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

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