Service Desk Engineer - 1st Line IT Support

Manpower ,
Doncaster, South Yorkshire
More Details
Salary: Up to £20000 per annum

Overview

Version:1.0 StartHTML:000000222 EndHTML:000003034 StartFragment:000000654 EndFragment:000003002 StartSelection:000000654 EndSelection:000003002 SourceURL:https://www.adcourier.com/view-vacancy.cgi?advert_id335471 Manpower have an excellent opportunity for an experienced Service Desk Analyst to join one of their prestigious clients in the DN6 area of Doncaster. Overview of the role The Service Desk Engineer will provide end user support to desktop, laptop, tablet and mobile device users. This will include fielding user queries (via telephone, email, and face to face) logging tickets and where necessary following escalation processes, user account creations, and keeping documentation current. Incidents and requests will be handled and tracked according to IT and company standards. The role will also include onsite as well as external training, for systems used within the organisation, and as part of a wider team development plan. Your Responsibilities Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording and tracking project issues and escalating to the necessary project teams Documenting new processes, amending and proposing new documents Keep pace with technology advances across the organisation and the wider market Adhere to company IT Policies and Procedures at all times Our Ideal Candidate Educated to at least BTEC National Diploma level with 12 months previous experience in a Helpdesk or Service Desk support role providing end user support, ideally in a retail or other fast past environment. You will have excellent customer service skills and an ability to communicate technical information to colleagues with a varied level of technical knowledge from all levels within our organisation. In addition, strong organisational skills, the ability to multi-task and have demonstrable knowledge of IT Service Delivery best practices. This role is working Monday to Friday shifts between 7am-6pm paying £10.35 per hour. This role is a temp to perm role for the right candidate This job was originally posted as www.totaljobs.com/job/89754550

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