Dynamics CRM Support Consultant

BPS World ,
London, Greater London
More Details
Salary: From £32,000 to £37,000 per annum

Overview

Training into Developer & Functional Consultant role in the future with certifications and working for an award-winning organisation. BPS is working with a leading Microsoft Gold Partner who are looking for a Dynamics CRM Support Consultant . The business provides digital transformation for membership and charity organisations, by delivering the right combination of strategy, digital and CRM solutions. We are looking for someone that have a solid track record offering support cover on MS Dynamics 365. My client is looking for not just a mindset, but a skill set as well. This is a great opportunity to progress your career further with a business that really cares about their employee’s wellbeing. The company have grown from strength to strength in the past 5 years with a 20% year on year growth during that time. They can offer a great opportunity to work with like-minded individuals across the business who will help aid your development. · Provide Tier 1 support: Logging, managing, investigating and resolving incidents · Be responsible for the whole lifecycle of the tickets · Cover support on products such as but not limited to; Dynamics 365, Marketing automation tools, integrations · Coordinate the work of ROTA Developers and Consultants · Be fully engaged in the scheduled managed delivery deployments and change requests · Coordinate the work of 3rd parties · Be proactive in chasing pieces both internally and externally to ensure smooth progression and efficient closures · Act as a single point of contact for clients and internal staff · Report on platform bugs to Service Delivery Manager to ensue hotfixes are rolled out · Complete allocated study time to improve knowledge and share with the team internally · Create and update internal knowledge base articles · Report on time usage · Communicate effectively within the Support team Advantageous · Provide Tier 2 support; on escalated cases where a deeper technical knowledge is required (consultancy and/or development) · Provide support on internal systems and hardware · Client site visits · Act as a bridge between CRM and Website issues Requirements · Microsoft Dynamics CRM /365 (CRM versions 2011/2013/2015/2016/365) · Software Support and Administration · System configuration and customization · User training and guidance · Server administration and maintenance (On-premise) and Tenancy management (CRM Online) Advantageous · Deployment · Change Control (such as solutions) · Software Development Background (C# and JavaScript) or infrastructure background · SQL and Database Management (T-SQL and SSRS) · SharePoint (on-premise and cloud) · Membership sector experience The role offers a great opportunity for the successful candidate to develop their career and work with various clients across multiple industry sectors. You will be heavily invested in with training courses and certifications with a career progression plan to move into a Developer or Functional Consultant role in the future Apply now with an updated CV for more information regarding the role/organisation This job was originally posted as www.totaljobs.com/job/89752216

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