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Source4 Personnel Solutions
,
Bracknell, Berkshire
Customer Service Team Leader
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
A position has arisen for a Customer Service Team Leader within my client who are a fast growing well established business with longevity in their specialist sector. The company has a family feel and value their employees. The primary function of the position will be to; Lead and supervise the customer service team Processing customer orders received via telephone. Handle Telephone enquiries Business driven and understand rate margins to maximize company profits. Mentor, motivate a team Drive Standards Set KPIS Monitor and manage performance Investigate and Resolve Customer Complaints The successful candidate will have previous team leader experience ideally from a contact centre background Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.