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Proagrica
,
London, Greater London
Graduate Technical Specialist
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Salary: £34,000 |
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Overview
At Proagrica, we deliver products and services that connect and empower industry participants to address their key needs around trading, productivity and compliance. We have created farm and enterprise-focused solutions for a global community of connected businesses. Now we’re looking for an energetic Graduate Technical Specialist to join our team, and we hope that search ends with you. As our new Technical Specialist, you’ll work with our clients and our solutions to find fixes for all sorts of problems. Working with our technical support team you’ll help handle our level one and two tickets (and sometimes level three). Those range from simple technical issues to complex how-to responses. Level three tickets will have a clear path of escalation, which will be either within the support team, to one of our development teams or to our consultants. Those are tickets where the bugs are complex, or the issue relates to development, customization or system infrastructure. You will work with all of those teams in trying to improve our products and services. Working with our DevOps/systems management team you will learn the ins and outs of our solutions and products, including how to configure and deploy them into our AWS environments. And working with our product engineering team you will get the chance to learn more about the products, how they are built, including both technology and processes. Any familiarity with a coding language (especially Java and/or PHP) will help you learn our software and systems. You’ll develop the knowhow to distinguish, triage and act on bugs, user errors, and extraordinary issues. As you gain experience here, you’ll have a voice in the way we do and develop our business. This is a full-time, permanent position, Monday to Friday. Your working day will usually be 9am-5pm. Our company is young and growing rapidly. And we don’t believe in business as usual: at Proagrica you’ll have a say in decisions that are relevant to your work. We’re interested in people, not duty machines: if you’ve got something to add beyond your role, and ideas to change and improve your contributions, we’re all ears.